Mobilising Volunteers pt 6 – Mutual expectations
So far in this series we have seen how fulfilment, satisfaction and motivation are key aspects of serving, particularly in a ‘volunteer’ (unpaid) capacity. But, just as in a paid job, management and accountability are essential for achieving satisfactory outcomes these are also true for the ‘volunteer’. So what are some of the key management or leadership features that will produce good results and a happy team? Job descriptions Although a job description sounds a bit formal for a volunteer position its purpose is the same as for a paid role – a clarity of expectation. As leaders it can be very frustrating if we delegate a job and then find that it has not been completed to a satisfactory standard or in the way we had intended. Whose fault…